Concentrix CVG International sp. z o.o.

Customer service specialist in the automotive industry with Finnish

Concentrix CVG International sp. z o.o.
  • Katowice, śląskie

Contract of employment

Full-time

Mid/regular specialist

Remote work

Remote recruitment

Concentrix CVG International sp. z o.o.

Your responsibilities

  • Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience.
  • Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
  • Exhibit warmth and enthusiasm in every customer interaction
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.


Our requirements

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
  • Strong communication skills, with a minimum C1 level in Finnish.
  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
  • Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
  • The ability to stay composed, tactful, and solution-focused when interacting with customers.
  • Strong attention to detail and organizational skills.
  • Excellent problem-solving skills and a creative, solution-oriented mindset.
  • A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

We offer

  • Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
  • Remote work from home
  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
  • Stable full-time employment based on an employment contract
  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
  • Administratorem danych osobowych jest Concentrix CVG International sp. z o.o. 20-883 Lublin T. Szeligowskiego 6, NIP: 8522453727. Moje dane osobowe przetwarzane są w celu rekrutacji przez Administratora. Wiem, że przysługują mi następujące prawa: prawo żądania dostępu do swoich danych, prawo do ich sprostowania, prawo do usunięcia danych, prawo do ograniczenia przetwarzania, prawo do wniesienia sprzeciwu oraz prawo do przenoszenia danych. Więcej informacji na temat przetwarzania danych osobowych, znajduje się w Polityce Prywatności Administratora.
  • Wyrażam zgodę na przetwarzanie moich danych osobowych przez Concentrix CVG International sp. z o.o. 20-883 Lublin T. Szeligowskiego 6, NIP: 8522453727 zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby bieżącej rekrutacji. Zgoda jest dobrowolna i może być w każdym czasie wycofana. Dodatkowo wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby przyszłych rekrutacji przez okres 12 miesięcy. Zgoda jest dobrowolna i może być w każdym czasie wycofana.
Dodana
Wygasa (za 22 dni)

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