Customer Engagement Manager

Customer Engagement Manager

Your responsibilities

• Act as the primary contact for assigned clients;
• Supervise customer onboarding following internal procedures and guidelines;
• Daily track onboarding statuses for each assigned client;
• Manage the flow of information by tracking reports, work progress, and necessary documentation;
• Update CRM systems daily to reflect client engagement statuses;
• Identify customer needs to provide tailored solutions;
• Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company;
• Engage in clear communication across multiple channels including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions;
• Collaborate with other departments to support seamless execution of tasks.

Our requirements

• Highly driven to achieve positive outcomes with speed and quality;
• Skilled at thriving under pressure, efficiently managing tight deadlines and exceeding the expectations of demanding clients;
• Polish, English, and Russian/Ukrainian native or C-level fluency;
• Ability to make independent decisions and take responsibility for the outcomes.

What we offer

• Friendly, startup's atmosphere
• Opportunity to gain experience in a rapidly growing fintech company
• Opportunity to gain experience in a rapidly growing fintech company
• Private medical care
• Hybrid workplace model
• Support of our managers – we give a great deal of autonomy in your actions, but do not leave without help – we work as a team
• Trainings, development opportunities
• Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events

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