Concentrix CVG International sp. z o.o. praca

• Obsługa połączeń przychodzących
• Obsługa Klientów polskojęzycznych
• Kontrola poprawności rozwiązania występujących usterek technicznych
• Udzielanie wsparcia klientom w zakresie problemów technicznych
• Diagnozowanie i rozwiązywanie przyjętych zgłoszeń
• Telefoniczne rozpoznawanie potrzeb klientów
• Współpraca z innymi poziomami wsparcia technicznego i inżynierami serwisu

• Umiejętność obsługi systemu operacyjnego Windows i pakietu MS Office
• Komunikatywność i nastawienie na pracę z ludźmi
• Wysoka kultura osobista i orientacja na potrzeby klienta
• Zainteresowanie nowymi technologiami
• Znajomość języka polskiego w stopniu zaawansowanym (C1) i angielskiego w stopniu dobrym (B1)
• Operatywność, dobra organizacja i wysoki poziom motywacji do pracy

• Umowę zlecenie
• Elastyczny grafik - praca zmianowa (poniedziałek-sobota)
• Wolne 2 soboty w miesiącu, wolne wszystkie niedziele i święta
• Szkolenie przygotowujące do pracy (w pełni płatne)
• Wiele wyzwań i ambitnych zadań
• Ciekawa praca w dynamicznie rozwijającej się, międzynarodowej firmie

Co należy do Twoich ciekawych zadań?

• Obsługa połączeń przychodzących i wychodzących, maili oraz czatów
• Obsługa Klientów polskojęzycznych i angielskojęzycznych
• Wprowadzanie danych do systemu
• Diagnozowanie i rozwiązywanie przyjętych zgłoszeń
• Rozpoznawanie potrzeb klientów
• Dbanie o wysoką jakość obsługi

Czego od Ciebie oczekujemy?

• Znajomość języka polskiego w stopniu biegłym (C1) oraz języka angielskiego w stopniu komunikatywnym (min. B2)
• Umiejętność obsługi systemu operacyjnego Windows i pakietu MS Office
• Komunikatywność i nastawienia na pracę z ludźmi
• Wysoka kultura osobista i orientacja na potrzeby klienta

Co możemy dać Ci w zamian?

• Elastyczne zatrudnienie - umowę zlecenie
• Dogodny dla Ciebie grafik godzin pracy (pracujemy w systemie zmianowym od poniedziałku do niedzieli w godzinach 07:00-23:30)
• Szkolenie przygotowujące do pracy
• Wiele wyzwań i ambitnych zadań
• Ciekawą pracę w dynamicznie rozwijającej się, dużej międzynarodowej firmie

• Obsługa klientów telefonii komórkowej - połączenia przychodzące oraz wiadomosci mailowe
• Wprowadzanie danych do systemu

• Znajomość języka niemieckiego B2
• Otwartość w relacjach z klientami
• Umiejętność swobodnej komunikacji

• Umowę o pracę na pełen etat
• Wynagrodzenie podstawowe w wysokości 6800 zł brutto + bonus
• Praca w systemie zmianowym (7:00 – 20:00)
• Rzetelne przygotowanie do pracy

• Praca zdalna lub w komfortowym biurze w Katowicach
• Pakiet benefitów (prywatna opieka medyczna LuxMed, kafeteria MyBenefit, ubezpieczenie na życie)
• Realne awanse i szybka ścieżka rozwoju dla najlepszych

Twój zakres obowiązków:

• Wsparcie klienta: Odbieranie połączeń i odpowiadanie na maile, pomaganie w rozwiązywaniu problemów technicznych.
• Rozwiązywanie wyzwań: Wykorzystywanie swoich umiejętności technicznych do szybkiego znajdowania rozwiązań dla klientów.
• Wprowadzanie danych: Dokładność w wprowadzaniu informacji do systemu, zapewniając płynność procesów.
• Budowanie relacji: Nawiązywanie trwałych, zaufanych relacji z klientami poprzez profesjonalną komunikację.

Nasze wymagania:

• Znajomość języka niemieckiego na poziomie min. B2+ – będziesz głównym łącznikiem dla naszych klientów mówiących po niemiecku.
• Otwartość i komunikatywność – Twoje podejście do klientów pomoże im poczuć się komfortowo i zrozumianie.
• Chec zdobywania nowej wiedzy i umiejętności – stawiamy na rozwój i chęć nauki.

Mile widziane:

• Wiedza techniczna – przyda się w rozwiązywaniu codziennych wyzwań, ale nie jest konieczna na początek – wszystkiego Cię nauczymy!

To oferujemy:

• Umowę o pracę na pełen etat, bo chcemy zbudować długofalową współpracę.
• Wynagrodzenie podstawowe 7500 zł brutto – doceniamy Twój czas i zaangażowanie.
• Praca w systemie zmianowym (10:00 – 19:00) od poniedziałku do piątku, bez pracy w weekendy.
• Pełnopłatny 5-tygodniowy program szkoleniowy, łączący „naukę przez działanie” z wsparciem dedykowanego mentora.
• Praca w nowoczesnym biurze w Global Office Park, w samym sercu Katowic.
• Pakiet benefitów: prywatna opieka medyczna (LuxMed), kafeteria MyBenefit, ubezpieczenie na życie, szkolenia językowe – bo dbamy o Twoje zdrowie i rozwój.
• Szybka ścieżka awansów i realne możliwości rozwoju kariery – Twoje osiągnięcia są dla nas ważne, a najlepszym oferujemy możliwość awansu.

Twój zakres obowiązków

• Obsługa połączeń przychodzących, maili oraz czatów

• Obsługa klientów polskojęzycznych

• Obsługa zamówień sklepu internetowego

• Obsługa zapytań dotyczących sklepu internetowego: udzielanie informacji związanych z ofertą zakupu, dostępnością produktów, instalacją sprzętu, przekazywanie informacji na temat promocji

• Pomoc klientom w wypełnianiu formularzy na stronie sklepu internetowego

• Obsługa reklamacji

• Przyjmowanie zgłoszeń napraw urządzeń zakupionych w sklepie

• Tworzenie zamówień

Nasze wymagania

• Znajomość języka polskiego w stopniu biegłym (min. C1)

• Umiejętność obsługi systemu operacyjnego Windows i pakietu MS Office

• Komunikatywność i nastawienie na pracę z ludźmi

• Wysoka kultura osobista i orientacja na potrzeby klienta

• Zainteresowanie nowymi technologiami

• Zaangażowanie i motywacja do pracy – wtedy wiele uda nam się wypracować wspólnie

To oferujemy

• Elastyczne zatrudnienie - umowę zlecenie

• Dogodny dla Ciebie grafik godzin pracy - pracujemy w systemie zmianowym od poniedziałku do soboty (w godzinach 08:00-20:00 od poniedziałku do piątku, 08:00-17:00 w soboty)

• Szkolenie przygotowujące do pracy

• Wiele wyzwań i ambitnych zadań

• Ciekawą pracę w dynamicznie rozwijającej się, dużej międzynarodowej firmie

Serdecznie zapraszamy Cię do naszego zespołu w Concentrix Lublin! :)

Jesteśmy stabilną firmą na rynku międzynarodowym, a w Lublinie działamy z sukcesem od 10 lat i wciąż się rozwijamy.

Jeśli chcesz rozwijać się razem z nami - aplikuj śmiało, a my znajdziemy projekt dopasowany idealnie do Ciebie!

Aplikuj, jeśli:

• lubisz kontakt z klientem - telefoniczny i mailowy

• potrafisz aktywnie słuchać klienta i rozpoznawać jego potrzeby

• znasz język polski (angielski jest dodatkowym atutem)

• obsługa komputera jest Ci bliska

• chcesz pracować na pełny etat lub 3/4 etatu w systemie zmianowym (także w 2 weekendy w miesiącu)

• chcesz pracować w komfortowym biurze w centrum Lublina (dzielnica Czechów)

Jeszcze nie wiesz czy pasujesz? Spokojnie, to naturalne - pozwól nam porozmawiać z Tobą kilka minut i pomóc Ci podjąć decyzję.

Co jeśli możesz być częścią czegoś wielkiego?

Kiedy ostatnio oferta pracy skierowana do mieszkańców Lublina zaparła Ci dech w piersiach? Nie kojarzysz?

Zatem daj szansę swojej karierze i dołącz do nowego zespołu tworzonego z myślą o Tobie w Concentrix Lublin!

Czy jesteś zainteresowany innowacyjnymi produktami?
Jesteś „na czasie” z nowościami?
Zostań częścią naszego zespołu i miej realny wpływ na promowanie produktu przyszłości!
Do Twoich obowiązków będzie należało kontaktowanie się z konsumentami i promowanie produktu oraz dopasowywanie ofert do potrzeb odbiorców. Dodatkowo, będziesz wspierać klientów w procesie korzystania z produktu.

Wyślij do nas swoje CV, jeśli:

biegle posługujesz się językiem polskim
lubisz rozmawiać z ludźmi i nawiązywać nowe kontakty
nie straszna Ci obsługa klienta i sprzedaż, ponieważ już miałeś/ miałaś okazję tego doświadczyć w swojej karierze
szukasz pracy od zaraz

W zamian przyjmij od nas:

Elastyczność zatrudnienia - umowę zlecenie
Wynagrodzenie godzinowe + premię za wyniki pracy – chcemy, abyś miał wpływ na to jaka wypłata wpłynie na Twoje konto
Pracę od poniedziałku do piątku (9:00 – 20:00) w systemie zmianowym oraz w niektóre soboty (11:00 – 17:00) – załatwienie spraw na mieście nie będzie problemem
Kompleksowe szkolenie w pełni wprowadzające do wykonywania pracy – bo dla nas liczy się przede wszystkim Twój skill i will?
Pracę w komfortowym biurze w centrum Lublina - do którego bez problemu dojedziesz komunikacją miejską

Twój zakres obowiązków:

• Wsparcie klienta: Odbieranie połączeń i odpowiadanie na maile, pomaganie w rozwiązywaniu problemów technicznych.
• Rozwiązywanie wyzwań: Wykorzystywanie swoich umiejętności technicznych do szybkiego znajdowania rozwiązań dla klientów.
• Wprowadzanie danych: Dokładność w wprowadzaniu informacji do systemu, zapewniając płynność procesów.
• Budowanie relacji: Nawiązywanie trwałych, zaufanych relacji z klientami poprzez profesjonalną komunikację.

Nasze wymagania:

• Znajomość języka niemieckiego na poziomie min. B2+ – będziesz głównym łącznikiem dla naszych klientów mówiących po niemiecku.
• Otwartość i komunikatywność – Twoje podejście do klientów pomoże im poczuć się komfortowo i zrozumianie.
• Chec zdobywania nowej wiedzy i umiejętności – stawiamy na rozwój i chęć nauki.

Mile widziane:

• Wiedza techniczna – przyda się w rozwiązywaniu codziennych wyzwań, ale nie jest konieczna na początek – wszystkiego Cię nauczymy!

To oferujemy:

• Umowę o pracę na pełen etat, bo chcemy zbudować długofalową współpracę.
• Wynagrodzenie podstawowe 7500 zł brutto – doceniamy Twój czas i zaangażowanie.
• Praca w systemie zmianowym (10:00 – 19:00) od poniedziałku do piątku, bez pracy w weekendy.
• Pełnopłatny 5-tygodniowy program szkoleniowy, łączący „naukę przez działanie” z wsparciem dedykowanego mentora.
• Praca w nowoczesnym biurze w Global Office Park, w samym sercu Katowic.
• Pakiet benefitów: prywatna opieka medyczna (LuxMed), kafeteria MyBenefit, ubezpieczenie na życie, szkolenia językowe – bo dbamy o Twoje zdrowie i rozwój.
• Szybka ścieżka awansów i realne możliwości rozwoju kariery – Twoje osiągnięcia są dla nas ważne, a najlepszym oferujemy możliwość awansu.

Your responsibilities:

• Providing customer support for the purchase of electric cars or after-sales support (inbound calls)
• Establishing and maintaining customer relations
• Ongoing reporting in the systems

Our requirements:

• Knowledge of French (C1) and English (B2)
• Availability to work in the office in Lublin (Czechów district)
• Skills in operating Windows and MS Office
• Openness in relations with customers
• Communication skills and an attitude to working with people
• High personal culture and customer orientation

What we offer:

• Stable employment - full-time employment contract from the first day of cooperation
• Social package (MyBenefit cafeteria, private medical care, life insurance)
• Training fully preparing for work

• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

• Fluent in written and spoken Swedish and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

• Fluent in written and spoken Norwegian and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

• Fluent in written and spoken Danish (C1) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Italian.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Norwegian.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Swedish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Danish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Finnish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Dutch.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Flemish.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in French.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

- Familiarity with CRM systems

- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.